We ONLY hire respectful and loving people at Saddleback and 99% of folks who interact with them are like that too. But then there’s that 1%. They’re in love with their SELF and mean and don’t care if they make our people cry, hoping to get something for free or cheap. We feel bad for those people, but they don’t represent our community well and so we don’t want them to carry our designs. But I expect you’re one of the normal ones. Thanks for being nice and friendly too.
WE JUST GOT A WHOLE NEW WEBSITE AND BACKEND COMPUTER SYSTEM AND IT’S FULL OF GLITCHES, MISSING DESIGNS AND WILL BE AN ALL AROUND DRAG FOR THE NEXT COUPLE WEEKS. IF YOUR QUESTION IS ABOUT: YOUR ORDER HISTORY, IT’LL BE RESTORED IN A WEEK OR TWO YOUR BACKORDER STATUS, WE’LL GET IT OUT THE DAY IT ARRIVES. Thank you sooooo much for your patience. We really appreciate it.
For a Super FAST Answer
It’ll take about 3.2 seconds to get an unbiased answer from some of the thousands of owners in one of their private Saddleback communities click here
For a Pretty FAST Answer
Click the Wanna Chat? icon at the top of the page in the header. If its not there, it means we're offline.
Email us @ firstname.lastname@example.org
Phone us @ 817-402-4550
Email us your Skype username and we'll add you as a contact. After you accept us as a contact, you can give us a free Skype call that will be forwarded, at no charge, to our landline number.
Frequently Asked Questions page is here like… How do I convince my wife? Which color should I get? How do I condition my leather? What is the hardware made of? Were any animals hurt in the making of this bag? Etc.
For Corporate or Group Gifts or Events
Email Jonathan Munson at email@example.com
Customer Service Hours
We’re available via CHAT and BY PHONE Monday - Friday 9:00 AM - 6:00 PM (Showroom has different hours) Texas Time (CT), USA. We also have extended holiday hours on Saturdays from 10:00 AM - 4:00 PM now through January 12th
Showroom Store Hours
Tuesday - Friday 9:00 AM - 2:00 PM, Texas Time (CT), USA 600 Railhead Road, #200, Fort Worth, TX 76106
Honestly, we’re ONLY happy if you walk away with a general feeling of amazement. Respected and cared for. JUST satisfied isn’t good enough. So we’ll try our best to be Johnny on the Spot and get right with you, but sometimes we get swamped when we launch a How to Knock Off a Bag video or let our Newsletter Community know about a private event. Please have patience with us.