Contact Us

We ONLY hire respectful and loving people at Saddleback and 99% of folks who interact with them are like that too. But then there’s that 1%. They’re in love with their SELF and mean and don’t care if they make our people cry, hoping to get something for free or cheap. We feel bad for those people, but they don’t represent our community well and so we don’t want them to carry our designs. But I expect you’re one of the normal ones. Thanks for being nice and friendly too.

NOTICE!!!!!

WE JUST GOT A WHOLE NEW WEBSITE AND BACKEND COMPUTER SYSTEM AND IT’S FULL OF GLITCHES, MISSING DESIGNS AND WILL BE AN ALL AROUND DRAG FOR THE NEXT COUPLE WEEKS. IF YOUR QUESTION IS ABOUT:YOUR ORDER HISTORY, IT’LL BE RESTORED IN A WEEK OR TWOYOUR BACKORDER STATUS, WE’LL GET IT OUT THE DAY IT ARRIVES.Thank you sooooo much for your patience. We really appreciate it.

For a Super FAST Answer

It’ll take about 3.2 seconds to get an unbiased answer from some of the thousands of owners in one of their private Saddleback communities click here

For a Pretty FAST Answer

Click the Wanna Chat? icon at the top of the page in the header. If its not there, it means we're offline.

Email us @ ihaveaquestion@saddlebackleather.com

Phone us @ 817-402-4550

Email us your Skype username and we'll add you as a contact. After you accept us as a contact, you can give us a free Skype call that will be forwarded, at no charge, to our landline number.

Frequently Asked Questions page is here like… How do I convince my wife? Which color should I get? How do I condition my leather? What is the hardware made of? Were any animals hurt in the making of this bag? Etc.

For Corporate or Group Gifts or Events

Email Jonathan Munson at corporate@saddlebackleather.com

Customer Service Hours

We’re available via CHAT and BY PHONE Monday - Friday 9:00 AM - 6:00 PM (Showroom has different hours) Texas Time (CT), USA.We also have extended holiday hours on Saturdays from 10:00 AM - 4:00 PM now through January 12th

Showroom Store Hours

Tuesday - Friday 9:00 AM - 4:00 PM and Saturday 9:00 AM - 2:00 PM, Texas Time (CT), USA600 Railhead Road, #200, Fort Worth, TX 76106

Honestly, we’re ONLY happy if you walk away with a general feeling of amazement. Respected and cared for. JUST satisfied isn’t good enough. So we’ll try our best to be Johnny on the Spot and get right with you, but sometimes we get swamped when we launch a How to Knock Off a Bag video or let our Newsletter Community know about a private event. Please have patience with us.

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Still Have Questions?

We're here to help. Call Customer Service at 817-402-4550, drop us an email using the form below or live chat with us through the button on our site (top one on the right side). We've also set up a toll-free Skype line for international customers. See below for details.

Customer Service Hours

For all you leather addicts, our Customer Service Gurus will be around Monday through Friday 9:00 AM - 6:00 PM, Texas Time (CST), USA.

We're closed on weekends so that our folks can spend time with their families. Call us old fashioned, but we value people being happy and healthy here at Saddleback and that happens when their relationships are happy and healthy at home.

Hours are Texas Time USA.

600 Railhead Road, #200, Fort Worth, TX 76106

Toll-Free Skype Calls for International Customers

Email us your Skype username and we'll add you as a contact. After you accept us as a contact, you can give us a free Skype call that will be forwarded, at no charge, to our landline number.

Live Chat

Click the Live Chat link at the top right side of the top navigation above to drop in and say hi or ask us a question. If the link isn't available, that means our Live Chat is offline. Feel free to drop us an email or give us a call.

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Jot us a note and we’ll get back to you as quickly as possible.

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