Job Posting: Seasonal Customer Service Specialist
Seasonal Customer Service Specialist
Here are some questions you won't often be asked: have you ever jumped up on a coffee table at a party and wowed the crowd with your (fill in the blank) skill? Are strangers just stimulating friends you haven't met? Do you love brainstorming and helping someone out with making a decision or solving a problem? If you answered yes to any of these, we've got a fit for you. We're looking for some energetic seasonal team members to support Saddleback and/or our Business Partner customers from now through the Christmas season.
We're looking for quality people who have an outgoing unique personality, have a heart for serving others, can whip up some great emails and conversations, have great integrity and are detail oriented. Basically, we need confident and compassionate people who can serve our customers by phone, email and/or chat.
And before you think, "oh, just another customer service position..." - NO! It's not. We really care about our customers here. We empower our team to do what is needed to make decisions and make sure that our customers are taken care of. At the same time, we support our team's wisdom and don't stand for bad behavior from customers. That means you get to make people happy all day without putting up with a ton of abuse. And we have a good time doing it! The customer service team is all about having fun, being resourceful, and finding pathways that leave everyone having a great experience.
There is a possibility that an offer of regular employment could be made at the end of the holiday season.
We have positions available for full time and part time seasonal people who are available during the Christmas season. Positions will run from mid October through January. Our normal hours are Monday - Friday 9am - 6pm. However we will have some extended and/or weekend hours during the season. This time is a blackout period for us as far as time off goes. We need all hands on deck. If this is a problem for you or you have a specific question about it, please let us know on the application.
We are closed for Thanksgiving, Christmas Eve, Christmas, New Years Eve and New Years Day during the holidays.
Texas Location - Office is located in Fort Worth, around Loop 820 and Blue Mound
Travel - None
Technology - Reliable internet connection required
Position - Seasonal - Part time and Full time positions available
Main responsibilities -
- Answer phones, emails and/or chat from our customers
- Record and document customer information as needed
- Greet and assist visitors to our showroom
- Process sales and returns
- Resolve customer concerns
- Put a smile on your customers face