Contact Us

We ONLY hire respectful and loving people at Saddleback and 99% of folks who interact with them are like that too. But then there’s that 1%. They’re in love with their SELF and mean and don’t care if they make our people cry, hoping to get something for free or cheap. We feel bad for those people, but they don’t represent our community well and so we don’t want them to carry our designs. But I expect you’re one of the normal ones. Thanks for being nice and friendly too.

For a Super Fast Answer

It’ll take about 3.2 seconds to get an unbiased answer from some of the thousands of owners in one of their private Saddleback communities click here.

For a Pretty Fast Answer

Click the Wanna Chat? icon at the top of the page in the header. If it's not there, it means we're offline.

Phone us @ 817-402-4550

Email us @

Frequently Asked Questions page is here like… How do I convince my wife? Which color should I get? How do I condition my leather? What is the hardware made of? Were any animals hurt in the making of this bag? Etc.

Toll-Free Skype Calls for International Customers

Email us your Skype username and we'll add you as a contact. After you accept us as a contact, you can give us a free Skype call that will be forwarded, at no charge, to our landline number.

For Corporate or Group Gifts or Events

Email Jonathan Munson at and check out our Corporate Page.

Customer Service Hours

We’re available via CHAT and BY PHONE Monday - Friday 9:00 AM - 6:00 PM CST (Showroom has different hours).

Showroom Store Hours

Monday - Friday 9:00 AM - 4:00 PM and Saturday 10:00 AM - 3:00 PM CST.

600 Railhead Rd, Suite 200, Fort Worth, TX 76106

Honestly, we’re ONLY happy if you walk away with a general feeling of amazement. Respected and cared for. JUST satisfied isn’t good enough. So we’ll try our best to be Johnny on the Spot and get right with you, but sometimes we get swamped when we launch a How to Knock Off a Bag video or let our Newsletter Community know about a private event. Please have patience with us.

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Jot us a note and we’ll get back to you as quickly as possible.

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