Got a leather emergency? Pick up the phone and give us a call instead 817-402-4550! We have Gurus ready to pick-up the phones Monday through Friday 9:00 - 6:00 PM, Texas Time (CST), USA. If you want to just send an email, shoot your message to firstname.lastname@example.org
We love our people here at Saddleback and their dignity is far more important than selling a bag. If someone is bullying by yelling or cursing at or threatening them in any way, that person will be fired as a customer. There are plenty of other bag companies who could really use their money and who don't care so much about their people. By us banning them, it should help them make the purchasing decision between them and us so much easier.
This changed my life forever. In 1999, unemployed and moving cross-country, my old VW Bus broke down in Albuquerque. And the owner of the repair shop said to me, "You know Dave, I bet there are a lot of people out there who would gladly trade your $850 mechanical problem for their problem in a heartbeat. I'm sure a father would with 4 little kids whose wife was diagnosed with terminal cancer, or the family whose home just burned down with one of the kids inside. Think about it. So I did. And after about 15 seconds I raised my chin, stood up and handed the man my credit card... with a smile. And the card worked too. And I was happy. My problem was a problem, for sure, but in the whole scheme of things, it really wasn't something to get worked up over.
We've found that about 99% of people who call or email in are courteous, kind, patient and respectful, even when there are legitimate problems. They value the dignity of the person and would never demean or devalue anyone by bullying them (yelling or cussing at them and making them cry after the phone call was over).
And then there's the 1% (who are going to send in angry bitter emails about this page). They yell and try to intimidate people (usually in hopes of getting something for free or discounted). They act or get angry at the littlest of things. Apparently, their parents didn't discipline them enough to teach them to always be kind, show respect and to esteem others as more important than themselves. These aren't the kind of people I want in the Saddleback family carrying around one of my bags. I only want good people who value what we value, representing us. Click here for Live Chat, our contact form below, or Phone number so we can help solve your problem. Our work and our customers really matter to us. Thanks so much for your patience.
Still Have Questions?
We're here to help. Call Customer Service at 817-402-4550, drop us an email using the form below or live chat with us through the button on our site (top one on the right side). We've also set up a toll-free Skype line for international customers. See below for details.
Customer Service Hours
For all you leather addicts, our Customer Service Gurus will be around Monday through Friday 9:00 AM - 6:00 PM, Texas Time (CST), USA.
We're closed on weekends so that our folks can spend time with their families. Call us old fashioned, but we value people being happy and healthy here at Saddleback and that happens when their relationships are happy and healthy at home.
Hours are Texas Time USA.
600 Railhead Road, #200, Fort Worth, TX 76106
Toll-Free Skype Calls for International Customers
Email us your Skype username and we'll add you as a contact. After you accept us as a contact, you can give us a free Skype call that will be forwarded, at no charge, to our landline number.
Click the Live Chat link at the top right side of the top navigation above to drop in and say hi or ask us a question. If the link isn't available, that means our Live Chat is offline. Feel free to drop us an email or give us a call.
Please click here if you are interested in contacting our Corporate or Group Sales team.
WHILE WE ARE TRANSITIONING BOTH OUR WEBSITE AND OUR BACKEND SYSTEM, WE’RE A LITTLE SLOWER IN ANSWERING EMAILS, BUT WE WILL GET BACK TO YOU AS SOON AS POSSIBLE! IF YOU ARE WONDERING ABOUT YOUR ORDER HISTORY, IT WILL BE RESTORED TO YOUR PROFILE IN THE COMING WEEKS. IF YOUR INQUIRY IS ABOUT A BACK ORDER STATUS, WE’VE STILL GOT IT AND WILL FULFILL IT AS SOON AS WE HAVE STOCK. IF WE’VE GOT THE STOCK IN NOW, OUR WAREHOUSE WILL BE GETTING ON IT! WE APPRECIATE YOUR PATIENCE THIS WEEK AS WE GET ALL THE COGS TURNING.