Your 100 Year Warranty or Warrantee as Mountain People Spell It

Saddleback Leather products are designed and built to last a lifetime, but the warranty does not cover misuse or abuse such as the following

Like if you take it shark diving in salt water and a rivet corrodes

Or if an elephant stomps on it and creases the leather

Or if a crocodile bites it (see video) and tears off a d-ring

If it’s our fault that it broke because of poor craftsmanship or defective materials, then we’ll fix it or replace it for free for 100 years under our Warranty. Now even rocks wear away. So if the thread wears away in a much rubbed spot or the leather where your steel discus wore through after ten years, get ahold of us and we’ll try to fix it for you or help you as much as possible. We want to make sure you’re happy, but normal wear and tear or things like leaving it out in a field for a year in the sun is not covered by this warranty or even our warrantee.

If you own one of our limited bags made of vegetable tanned leather then be sure to protect it from rain drops with some sort of water protectant and condition it at least once a year. Veg tanned leather gets water spots on it pretty easily. Our normal chrome tanned leather thrives on neglect, but should be conditioned every 12 to 18 months. But before you’re dead, leave it in your will to have one of your descendants contact us or one of my descendants and they’ll take care of you.

Your 30-Day Money Back Guarantee

Buying online is tough, you can’t hold it or touch it or try it on. So, if you get it and it’s too big or small or heavy or uncomfortable, then contact us within 30 days and we'll take it back, no questions asked, but shipping will be on your dime. What a lot of people used to do is they would buy a briefcase in all four colors, pick the one they wanted and send the rest back on our dime. And there went all of our profit. We've had some people have us ship back over 3 dozen bags on our dime. We're really nice people, but this isn't a hobby. We have to make money or we can't stay in business. It’s just part of doing business online.

Does the Warranty Cover This? Can I return it?

If you answer NO to any of the following:

Did you get what we said you would get? Was the color was what you thought it would look like? Was the look was fine? Was the weight was acceptable? Was the functionality there? then contact us within 30 days and we’ll get you all set for in-store credit, for an exchange or for a full refund, on us. Our Warranty covers this.

If you answer YES to any of the following:

Did an accident happen to it? Does it have sticky goo all over it? Did a toddler draw on it with a pen? Did a male cat mark it as his own? Did a motorcycle dragged it for miles? (seriously, we’ve gotten these questions) Our Warranty doesn't cover this. Start working on your story, because people will be asking you about it for the rest of your life. 

If you answer YES to any of the following:

Did you irreversibly modify it? Burn your name into it? Cut off part of it? Remove something from it or modify it in some way so that we couldn’t sell it again for full price? Our Warranty doesn't cover this one. eBay could be your best option. 

If you answer YES to any of the following:

Is it still functioning right? Is the leather is aging nicely with wrinkles, sagging and marks? Are the buckles still buckling? Are the flap still flapping? Is the handle still handling the load just fine and the rivets are still riveted? Are you just bored of it? You’re tired of waiting for it to break in? You want to try something new? Our Warranty doesn't cover this. Try trading it for something to someone or give it away to someone who has been admiring it for a long time. It’s a beautiful thing to receive an unexpected gift that we didn’t deserve or earn. It's called grace.

If Saddleback Leather were your company

If this were your company and someone wanted to exchange a belt under warranty because they gained too much weight and it wouldn’t fit anymore, would you give them a full refund or a brand new belt for free? It’s been asked. What about if someone got a bigger laptop and it wouldn’t fit into their good old bag and they want to exchange the old for for a new one for free? Would you take the loss? It’s been asked.

A loser relative of mine told me he was going to “borrow” an air mattress from Walmart for his weekend guests. I’m not sure if he understood that by doing that, he took at least $50 - $100 out of the bank account of the store and manufacturer because of the cost of receiving, repackaging, shipping back to the manufacturer, storage and then selling it used at a big discount. Legally, I believe that’s called fraud.

If you have a question or concern about your leather or canvas, we want to know so we can make it better. We don’t consider it complaining, it’s helping. We don’t get it right all the time and so we want to hear about it to make it better for everybody else. Let us know here.

Love 41 Warranty

We’re proud to offer select items from our sister company, Love 41, here on the Saddleback Leather website. These items are marked as such in the product description, and do not fall under the 100 Year Warranty. That doesn’t mean they won’t last just as long, however. Suzette and Love 41 take pride in the outstanding durability and quality of their designs. All Love 41 products are fully warranted against all defects in materials and workmanship for 41 years. If you should have a problem, send it back to us and we’ll repair or replace it for free.

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