Your 100 Year Warranty
Saddleback Leather products are designed and built to last a lifetime, but the warranty does not cover misuse or abuse such as the following
Like if you take it shark diving in salt water and a rivet corrodes
Or if an elephant stomps on it and creases the leather
Or if a crocodile bites it (see video) and tears off a d-ring
If it’s our fault that it broke because of poor craftsmanship or defective materials then we’ll fix it or replace it for free for 100 years.
Now even rocks wear away. So if the thread wears away in a much rubbed spot or the leather where your steel discus wore through after ten years, get ahold of us and we’ll try to fix it for you or help you as much as possible. We want to make sure you’re happy, but normal wear and tear or things like leaving it out in a field for a year in the sun is not covered by this warranty.
If you own one of our limited bags made of vegetable tanned leather then be sure to protect it from rain drops with some sort of water protectant. Veg tanned leather gets water spots on it pretty easily.
But before you’re dead, leave it in your will to have one of your descendants contact us or one of my descendants and we’ll take care of you.
Can I return it? Yes or No - Is it still functioning right?The leather is aging nicely with wrinkles, sagging and marks. The buckles still buckle. The flap still flaps. The handle still handles and the rivets are still riveted. - If NO to this question then our leather craftsmen will fix it up and pay for shipping both ways. If we can’t, then we’ll give you in-store credit. - If you answer YES to this question, then you now have a good story to tell to the grandchildren when they ask you about it.
Your 30-Day Money Back Guarantee
Buying online is tough, you can’t hold it or touch it or try it on. So, if you get it and it’s too big or small or heavy or uncomfortable, then contact us within 30 days and as long as it’s in like-new condition, then no big deal. The return shipping will be on your dime. It’s just part of the business of doing business online. If you answer NO to any of the following:Did you get what we said you would get? The color was what you thought it would look like. The look was fine. The weight was acceptable. The functionality was there. If NO to this question, then, right away contact us. and we’ll get you all set for in-store credit for an exchange, or refund you for the product as long as it’s in like-new condition. Did an accident happen to it? A paint spill, a sticky conditioner was applied, a toddler drew all over it with a pen, a skunk sprayed it, a motorcycle dragged it for miles etc. If YES, then start working on your story, because people will be asking you. Did you irreversibly modify it? Burn your name into it, cut off part of it, remove something from it or modify it in some way or in any other way make it so that we can’t sell it again for full price? If YES, then eBay may be a good option for you. Are you just bored of it? You’re tired of waiting for it to break in or you want to try something new. If YES, then try trading it for something to someone who will enjoy it. It’ll be fun.
Does it seem right to let someone exchange a belt because they gained too much weight and now it won’t fit and they want to send back a belt that we can’t sell so they can have a different size? What about if someone gets a bigger laptop and it won’t fit into their good old bag and now they want to return the old bag so they can get a new one?
A loser relative of mine once told me that he was going to “borrow” an air mattress from Walmart for his guests. I’m not sure if he understood that by doing that, he took at least $50 - $100 out of the bank account of the store and manufacturer because of the cost of receiving, repackaging, shipping back to the manufacturer, storage and then selling it used at a big discount. There’s just something that doesn’t seem right about that. Legally, I believe it’s called fraud. What’s the right thing to do?
If you have a question about your leather or canvas, let us know here.
Love 41 Warranty
We’re proud to offer select items from our sister company, Love 41, here on the Saddleback Leather website. These items are marked as such in the product description, and do not fall under the 100 Year Warranty. That doesn’t mean they won’t last just as long, however. Suzette and Love 41 take pride in the outstanding durability and quality of their designs. All Love 41 products are fully warranted against all defects in materials and workmanship for 41 years. If you should have a problem, send it back to us and we’ll repair or replace it for free.