That depends on whether or not it has been shipped yet. Please give us a shout here and we'll do our best. If the changes are urgent please give us a ring at (817) 402-4550.

Just reach out to us here and we'll cancel that puppy as long as it hasn't been fulfilled. If this is an urgent request please reach out to us at(817) 402-4550 during business hours (M-F from 10 AM-5 PM, CST).

We accept American Express, Discover, MasterCard, Visa, and PayPal. We don't take money orders or checks, but there's a work-around. You could just buy yourself a credit card gift card. They sell them at most grocery stores or other retail chains. Just remember to follow the directions on the packaging to activate it before you shop online with it. Works just like a credit card, but it's not linked to your bank accounts.

Nope, it's really the luck of the draw! If you're not happy with what you receive, (which we really hope you are!) just give us a shout and we'll get you set up with a return.

Not really, we only have so many items to choose from and chances are they'll be from the same batch and a similar shade.

All of our leather is within millimeters of each other in thickness and we can't custom make something thicker or thinner.

We use a third-party shipper and most orders ship within 24-48 hours. You'll receive tracking information just as soon as a label is created. If it's urgent please give us a call at (817) 402-4550.

If your order weighs less than 9 lbs, it will take your order between 5-7 business days to get to you. If your order weighs 9 lbs or more, it will take 3-5 business days to reach you. If you need a guaranteed delivery date please choose one of our expedited options. UPS Next Day and Second Day Air shipping are only delivered on business days. Please check with Customer Service if you need Saturday delivery, not all zip codes are eligible.

Yes! You'll have to enter your APO or FPO as the city. The state will be either AE, AP, or AA depending on your current address. Please choose the USA for your shipping country for fees to be calculated correctly. Don't forget the zip code!

Yep, our packages are fully insured.

Nope, sorry about that! We use a 3rd party shipper, and we must use their accounts.

UPS usually needs about 24 hours after their initial scan for things to show up on their website. If you aren't seeing anything after that please feel free to reach out right here.

If you need a guaranteed delivery date please choose one of our expedited options. Please keep in mind our delivery estimates are given in business days (Monday-Friday).

You can sign into your account, hover over the person icon and click "Orders". Locate the order with the item you'd like to return and you'll see "Return Items?". Click on that, fill out the info and click "Submit Return Request". We'll get your request and get back to you with the next steps just as quick as we can.

For UPS World Wide Saver it will take 1-3 business days and 2-5 business days with UPS Worldwide Expedited.

More than likely, yes. You will be responsible for all associated taxes and import duties. Take note that in general UPS charges an additional handling fee for brokering your package through customs. The fees are determined by your local government. You might be able to get a rough estimate here.

Yep! UPS has Saver which is the quickest and Expedited which is just a bit slower than Saver.

We do, but USPS might not go everywhere, so check the shipping details at checkout.

We’re all pretty used to buying stuff online these days, but it can still be tough for things like bags and backpacks when you can’t hold it or touch it or try it on before you buy. So, if you get your Saddleback design and it’s too big or too small or too heavy or not heavy enough, then contact us within 30 days and we'll take it back for a refund or store credit. Just please be sure that it’s still in new or like-new condition.

You can also sign into your account, hover over the person icon and click "Orders". Locate the order with the item you'd like to return and you'll see "Return Items?". Click on that, fill out the info and click "Submit Return Request". We'll get your request and get back to you with the next steps just as quick as we can.

We'll refund your original payment method or if it was a gift, we'll issue a store credit. There is no restocking fee and the shipping costs are nonrefundable. What a lot of people used to do is they would buy a briefcase in all four colors, pick the one they wanted and send the rest back on our dime. We've had some people return over 3 dozen bags like that. And we aren’t a super huge company, so it was really tough for us to absorb that kind of cost. We're really nice people, but this isn't a hobby. Hopefully, you’ll understand.

Get in touch with us via phone at 817-402-4550, live chat on our website, or email ([email protected]) and we'll get you taken care of pronto.

Take a look at the product page you're interested in, and you'll find the size chart and dimensions there.

Yep, you betcha! We use full-grain leather, and it is THICK. We choose to use this thicker leather for its increased durability, and the awesome way it breaks in overtime. Wheeled luggage carts definitely come in handy if you're planning on trekking through the airport with an entire herd of our gear.

Thin leather just doesn't last or age well. If you want something that ages well and lasts, you'll need to invest in something with heavier leather. Some have complained that the briefcase is too heavy for them. Normally smaller framed women tell me this. The suitcases aren't too heavy for anyone as long as you have a wheeled carrier like I do. Even if I had luggage with wheels, I would use it every time I traveled for carrying my carry-ons from the baggage check to the airplane. There is a number of them out there to choose from. I'm currently using one from Samsonite.

All-natural leather cleaner, conditioner, and water repellant. Smells yummy :) Nope, it's not made out of milk, it's just milky colored.

We recommend it on our leather, but please check with the manufacturer for their recommendations on other leathers. Also, go here to see Chamberlain's recommendations.

Dave recommends every 6 months to a year for conditioning, maybe a little more often if you live in the desert. But you can help stimulate the economy and feel free to use it more often if you'd like! Just let your leather totally dry out before reapplying.

It might always test on a small, inconspicuous spot. This product is not one that would work well if you're looking to dramatically darken your piece.

Yep, it will just a bit when you're applying conditioner. Once the bag dries you shouldn't have a problem.

The best way is the natural way; lots of use! If you're in a hurry though, a little mink oil should do the trick. Always test in a small area first to see if you like the result.

Our leather laughs at water. The leather is tanned with oil and therefore repels water after a few hours or even a few minutes. Your leather will be fine if it gets rained on and there won't be spots afterwards. Just be aware that while it's wet the color could come off a little. If you fall in the ocean with it, then soak it in freshwater for 24 hours. Change the water about 12 hours into it. That's what I did when I took my bag shark diving with me for pictures. I now use it as my diaper bag. If you only get a little salt on it, then clean it off with water and then condition it. The rivets corrode though. Please make sure your gear is completely dry before storing. It can mold if left damp.

Elbow grease is the best for scratches. Rubbing the heck out of it with a rag and conditioner or oil should do it. Personally, I like scratches. They tell stories and make people wonder.

Well, you're pretty much screwed. One person said that hairspray worked to get their ink out, but there's something cooler you can do. Take it to a tattoo artist and have him make a sun or cross or something like that with it. It'll look cool and you'll have a good story too.

Cheap leathers fade, black to grey, red to pink, etc. Our leather is not cheap. It won't fade but will usually darken a little in the sun.

No. It sounds really easy to have one made without d-rings or with an extra pocket, but it really is a whole lot of work. Please believe me.

Awesome, we can totally help with that! Please reach out to our corporate sales right here.

Twice a year (Bi-annually) on June 21st, the Longest Day of the Year, First Day of Summer and my birthday and also on Dec. 21st, the first day of Winter, we give out prizes for the best photos with our designs.

Submit a photo by the dates above with one of our Saddleback designs in it in the highest resolution photo you can (Phone shots are fine) and a description of what’s going on.

The coolness factor is important, creativity, uniqueness, hardest to get to or in an exotic place on Earth won’t hurt your chances either. One great hard to get photo we got was a pic of a bag in the Demilitarized Zone between North and South Korea. But please don’t risk your life to get a cool pic.

*If you are the first to get a picture of your leather being held by Harrison Ford or Bono then you automatically get THE Special keychain that very very few people will ever own.

Even if you don't make it to the top of some cool mountain or never even leave your state, I really want to see your picture. It's just what Saddleback Family members do. One of the past winners was the person's bag next to a fireplace. It was cool.

Please submit your entry here. The form is the only way to enter. Posting your photos on our Facebook page or other social platforms will not get them entered into the contest. We might use your photo for promotions, banners, or use it on the site. If you'd rather we didn't, just say so in your email. We'll make sure to enter your photo into the contest either way.

If you work at a bank, then maybe get a picture with your bag with $1,000,000 cash or that much in your suitcase. If you live in London, maybe a picture of it being run over by a double-decker bus or with Big Ben. If you know someone famous, take a picture with them with it. If you live in the country, leave it out in the field with deer feed laying around it overnight and then in the morning with your telephoto lens, get a picture of it with deer all around it. If you're a surgeon, take a picture of you performing a surgery on it with nurses all around. Be creative. With your pet, a cool bridge, in front of a nice door, etc.

Come visit our showroom. We're open M-F from 9:00 am - 4:00 pm.
105 Speer Ave. Ste. 4
Azle, TX 76020

Back when I was really dumb, my friend Steve and I hiked up Mt. Hood, starting at the tree-line, from 2:00 a.m. 'til 8:00 a.m. in the snow with big fat inner tubes over our shoulders. We were going so fast down the super steep groomed corduroy-like icy glacier that when we finally got stopped, Steve smelled smoke because of the rubber that had melted off the back of his boots trying to slow down. Luckily there were no trees to hit. Anyhow, the half-hour of pure joy flying down the mountain was well worth the lack of sleep, the icy cold fingers, the burning leg muscles the cold snow and ice down my pants and the risk of getting hurt. I evaluate most things in life by whether the level of joy that comes outweighs the cost. There isn't enough joy in the extra money made by selling wholesale to stores to make it worth the trade of time with my hot wife and my kids. And, if I were driven by money, I probably would, but I'm not. It's about my job being fun and the headache of stores and all that doesn't sound like fun. All that to say... No. Plus, I don't want everyone in the world owning my bag. Exclusivity is almost as attractive as my wife Suzette. I do want to be a household name, but only in a few homes.

Thanks so much for reaching out! You can give us a shout right here and we'll get back with you just as soon as possible.

We just might be! Here is our link to our Jobs Page, check it out!

“Hi Dave, I'm So and So's manager and they asked me to ask you if they could have a free bag. Can they?” Please tell your owner to check the cushions of their couch for the extra money so they can do what the rest of the athletes, actors, musicians, and politicians do and just buy one. No special treatment here. People are people.

• Disconnect the shoulder strap completely. Attach the end of the shoulder strap that is closest to the buckle of the shoulder strap to a rear bottom D-ring. Run the shoulder strap through the D-ring beneath the handle along with one shoulder pad and then attach the other end of the shoulder strap to the opposing rear bottom D-ring.
• Or try this 
• Do a Google search for “turning Saddleback Briefcase into a backpack

So you want it. Now comes the hard part of convincing your honey that you need it. Maybe if you throw some of these phrases into the conversation, it'll help.

Her to Him

• You know, I feel frisky just thinking about that leather piece.
• I would just feel so sexy carrying this on my body.
• I don't think I'd need to go shopping for another thing all year after buying something like this.

Him to Her

• Looking at this case just makes me want to HOLD you.
• I don't know why, but owning a hope and a dream like this, makes me want to just sit down on the couch and OPEN UP about the hopes and dreams we share.
• Think of all of the extra TIME we'd spend TOGETHER on our long walks holding hands and showing off the leather.

Me to Both of You

• You'll be more popular.
• You'll have more friends.
• What's wrong; you chicken?
• I might invite you to my birthday party.
• If you don't buy this case, then next year, when you're scouring the internet again looking for your next garage sale piece because yours is already torn or broken, your mind will drift back to my words. You'll slowly shake your head and say, "Man, was that guy right or what". And then you'll slightly squint, press your lips together and give a few small nods. I tell you what, buy it now or kick yourself later.

I've made this for you to break in. It'll take a few months until it really starts to look cool, and you'll have to use it a lot. In fact, the more you use it, the better it looks (and it already looks great). It'll eventually form to the places on your body it touches regularly. The edges will soften and round some to become even more chic and classic looking than it already does.

Since there are so many models and versions on the market and since our leather factory isn't that big, I've chosen to only create for Apple products so I only have to keep up with a few models each year.

We're running these contests for us and for our Saddleback Family, so no one (Facebook, Twitter, Pinterest, Instagram...) has a hand in it at all.
Anyone in the world can enter no matter where they live, though you need to be 18 please or older unless specifically noted in individual contest rules.
You can only win if you follow the rules for each contest.
We can disqualify anybody we want for any reason, especially if we feel that you're cheating or breaking the spirit of the contest.
If we want to, we can cancel a contest at any time and for any reason. We probably won't do that, though.
We might use your contest submission or any comments you make for advertising or repost it in a public place.
Once we announce the end of the contest, it is over. You can keep guessing if you want to impress your friends.
If you do win, just know that we won't swap out your prize for something else or give you cash instead.

We give Military (Active/Retired/Veteran) and First Responders (Police/Fire/EMT) a 10% discount as a small way of saying thank you for our safety and protection. It’s done through a 3rd party verification site called VerifyPass. To learn about VerifyPass, check them out here.

Once your Cart is full, view your Cart. Click the Login to VerifyPass to register or sign-in and get your one time discount code. Put that code in the Coupon section in the cart or at checkout to receive your 10% discount on all eligible products.

Nope. For integrity and security purposes, our customer service folks will not be able to apply this for you.

Discount does apply to both Saddleback and Love 41 merchandise, but PPE, Dave’s Deals, Gift Certificates, Suzette's Steals, Love 41 Lovely and other sale items or promotions are excluded. It does not combine with other discounts.

Gently brush away dirt with a soft brush or lint-free fabric.
Sponge with a little cold water to remove more persistent dirt.
Never use hot water, soaps or solvents.
Allow garments to fully dry after cleaning or wear. Never pack away damp.
Re-waxing will maintain the weatherproofing and lifespan of the piece. We've got wax available along with instructions on how to re-wax your canvas here on the website.

Thanks for liking my leather designs so much that you're willing to wait.

Because all of our things are hand-stitched, lead times can vary. Unfortunately, we can't give you a definitive time frame as to when your order will ship, but you can check in with our Customer Service Gurus anytime for a status update. Hop on live chat or give them a call at (817) 402-4550. They’re around Monday through Friday from 10 AM to 5 PM CST.

For backorders & pre-orders, we’ll go ahead and charge your card right away.

I heard some folks have nearly gnawed their arms off waiting for their bags. For safety's sake, it might be best to sit on your hands for a while or take up a hobby. Try traveling, or building one of those tiny ships inside a bottle.